Shipping Policy
Last Updated: 26.05.2026
Thank you for supporting Worn Magazine.
This Shipping & Returns Policy explains how we process, dispatch, deliver, and handle returns for orders placed through our website.
Please read this policy carefully before making a purchase.
1. Order Processing
We aim to process all orders as efficiently as possible.
Orders are generally processed within 3–5 business days after payment has been successfully received.
During periods of high demand, public holidays, product launches, or special promotions, processing times may be longer.
Orders are not processed, packed, or dispatched on weekends or public holidays.
2. Shipping Locations
Worn Magazine currently ships to customers within Australia and selected international destinations.
Available shipping destinations and delivery options will be displayed during checkout.
If your location is unavailable at checkout, please contact us before placing an order.
3. Delivery Timeframes
Delivery times are estimates only and may vary depending on location, postal services, customs processing, and other factors outside our control.
Typical delivery estimates are:
Australia
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Standard Shipping: 3–10 business days
International
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Standard International Shipping: 10–30 business days
Delivery times may vary depending on destination country and local postal services.
4. Shipping Costs
Shipping charges are calculated at checkout and will be displayed before payment is completed.
Applicable shipping fees depend on factors including:
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Destination;
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Product type;
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Order size;
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Selected shipping method.
All prices displayed on the website are in the currency specified at checkout unless otherwise stated.
5. Tracking Information
Where tracking is available, customers may receive tracking information once an order has been dispatched.
Tracking availability depends on the shipping service selected and destination.
Not all shipping methods include tracking.
6. Subscription Deliveries
Subscribers will receive each issue included within their subscription package as it is published.
Publication schedules may vary from time to time.
Subscribers are responsible for ensuring their delivery details remain current.
Worn Magazine cannot be held responsible for missed deliveries resulting from incorrect or outdated address information supplied by the subscriber.
7. Address Accuracy
Customers are responsible for providing accurate shipping information at the time of purchase.
If you need to update your shipping details, please contact us as soon as possible.
Once an order has been dispatched, we may be unable to amend delivery details.
Additional shipping charges resulting from incorrect address information may be the responsibility of the customer.
8. Lost, Delayed, or Missing Deliveries
While we make every effort to ensure orders arrive safely, delivery services are operated by third-party carriers.
If your order has not arrived within a reasonable period after dispatch, please contact us and we will assist in investigating the shipment where possible.
Delivery delays caused by postal services, customs authorities, weather events, industrial action, or other circumstances beyond our reasonable control do not automatically qualify for a refund.
9. Damaged or Incorrect Orders
If you receive:
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A damaged item;
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A defective product;
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An incorrect item supplied by Worn Magazine;
please contact us within 14 days of delivery.
To help us assess the issue, please provide:
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Your order number;
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A description of the problem;
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Clear photographs showing any damage or defect.
Where appropriate, we may offer a replacement, exchange, or refund in accordance with our Refund Policy and applicable consumer laws.
10. Returns
Because all sales are generally final, we do not accept returns for:
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Change of mind;
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Personal preference;
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Incorrect purchases made by the customer;
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Dissatisfaction unrelated to a product fault.
Returns will only be considered where a product is determined to be:
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Faulty;
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Defective;
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Damaged prior to delivery due to our error;
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Incorrectly supplied by Worn Magazine.
Any approved return must be authorised by Worn Magazine before being sent back.
Unauthorised returns may not be accepted.
11. Return Shipping
Where a return is approved due to a fault, defect, or error on our part, Worn Magazine may reimburse reasonable return postage costs or provide alternative return instructions.
Customers may be responsible for return shipping costs where the return is not due to a fault or error attributable to Worn Magazine.
12. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Worn Magazine has no control over customs processes or fees charged by foreign authorities.
13. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Where required by law, customers may be entitled to repair, replacement, or refund remedies for goods that fail to meet applicable consumer guarantees.
14. Contact Us
If you have questions regarding shipping, deliveries, returns, or damaged items, please contact:
Email: info@wornmag.com
Website: www.wornmag.com