Refund Policy

At Worn Magazine ("Worn Mag", "WORN", "we", "our", or "us"), we take great care in producing and delivering our publications and products. Please read this Refund Policy carefully before making a purchase.

By placing an order through our website, you agree to the terms outlined below.

1. General Principles

All sales are considered final.

We do not offer refunds, exchanges, credits, or cancellations for:

Change of mind;
Personal preferences or expectations;
Accidental purchases;
Incorrect product selections made by the customer;
Failure to read product descriptions before purchase;
Delays caused by circumstances outside our reasonable control, including postal or courier delays.

Please review your order carefully before completing your purchase.

2. Faulty, Damaged, or Incorrect Items

We will provide a replacement, exchange, or refund where a product is determined to be faulty due to our error, including:

Manufacturing defects;
Printing defects;
Physical damage occurring prior to dispatch;
Incorrect items supplied by Worn Magazine.

To request assistance, you must contact us within 14 days of receiving your order and provide:

Your order number;
A description of the issue;
Clear photographs showing the fault or damage where applicable.

We may request that the item be returned for inspection before a refund or replacement is approved.

3. Print Magazines

Minor variations in colour, paper texture, printing appearance, or editorial content do not constitute defects.

Refunds or replacements for magazine purchases will only be considered where:

The publication arrives with a significant manufacturing or printing fault;
The publication was damaged prior to dispatch;
An incorrect issue was supplied due to our error.

4. Subscriptions

Subscription purchases are generally non-refundable once the subscription has commenced or the first issue has been dispatched.

Cancellation of a subscription does not entitle the subscriber to a refund for issues already supplied or dispatched.

Where a subscription product is found to be faulty or where Worn Magazine is unable to provide the purchased subscription service, we will assess appropriate remedies in accordance with applicable consumer laws.

5. Merchandise & Physical Products

Where merchandise or other physical products are offered, refunds or exchanges will only be provided if the product is:

Faulty;
Defective;
Damaged prior to delivery due to our error;
Incorrectly supplied by Worn Magazine.

We do not accept returns for change of mind, sizing preferences, personal taste, or other subjective reasons.

6. Return Process

If you believe an item is faulty, please contact us at:

Email: info@wornmag.com

Please include:

Your name;
Order number;
Details of the issue;
Supporting photographs where applicable.

If a return is approved, we will provide instructions regarding return shipping and any replacement or refund arrangements.

Unauthorised returns may not be accepted.

7. Approved Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

Processing times may vary depending on your financial institution or payment provider.

Shipping charges are generally non-refundable unless the refund relates directly to an error made by Worn Magazine.

8. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law.

Consumers may be entitled to certain remedies, including repair, replacement, or refund, where goods fail to meet consumer guarantees under applicable law.

For refund enquiries or assistance with faulty products, please contact: